Help centre

How to sign up for ClimbrLab, which passwords are accepted, how to verify your email address and what to do if the verification link has expired.

The difference between joining as a climber or as a coach, what each onboarding questionnaire asks for, and why the role cannot be changed afterwards.

The two ways to link with a coach in ClimbrLab: their coach code or an email invitation, and the window during which you can actually do it.

How to see the plan your coach assigned you, work through a session with the training player, and what feedback you can leave when you finish.

How to record your sport and boulder ascents in ClimbrLab, and how to track an injury so your coach can factor it into your plan.

What metrics are in ClimbrLab, how to complete a test your coach assigned you, and where to find the history of your own results.

The two ways to add athletes to your dashboard in ClimbrLab: sharing your coach code or sending an email invitation, and when to use each one.

How exercises work in ClimbrLab: the shared catalogue everyone sees, how to create your own with video, and how to adapt a catalogue one safely.

How to build a cycle-based plan in ClimbrLab, the difference between a template and an individual plan, and how to assign one with its start date.

How to define a measurable test in ClimbrLab, assign it to your athletes, request it again, and what restrictions dynamometer metrics carry.

How to use the calendar with or without Google, message your athletes in the app, and generate a link for a physiotherapist to report injuries to you.

What you can measure with a Tindeq in ClimbrLab, how to connect it over Bluetooth on mobile and desktop, and what still works with no device at all.

The formats and maximum sizes ClimbrLab accepts for exercises, chat and profile photos, and what to do when an upload fails.

Direct answers to the most common ClimbrLab questions: changing coach, not seeing your plan, changing role or recovering access to your account.