Frequently asked questions

The app interface is currently in Spanish only. Screen and section names are quoted as you will see them, with the English meaning in brackets.

I see no plan in “Mi planificación” (My plan)

Your coach still has to assign it. A plan can exist in their account as a template without being assigned to anyone yet; until they assign it to you with a start date, you will not see it.

I want to change coach

Not possible from the app today, neither by you nor by your coach. Write to us and we will move you.

I signed up without entering a coach and now I cannot find where to add one

The coach code can only be entered during the onboarding questionnaire. If you finished it without linking, write to us with your coach’s code and we will link you.

I chose the wrong role

While you have not finished the questionnaire you can go back and change it. If you already completed it, the role is fixed and the app will not let you change it: write to us before using the account any further.

The verification email never arrived, or the link expired

Check spam and promotions first. If the link has already expired (it lasts 24 hours), the app cannot resend it yet: write to us and we will verify the account by hand.

I forgot my password

From the sign-in screen, using the password recovery option. You will get an email, and that link only lasts 15 minutes, so open it as soon as it arrives.

You will always see the same message whether or not an account exists for that address. That is deliberate: it means nobody can find out which addresses are registered.

I bought a Tindeq after signing up

The question of whether you own a dynamometer is asked once only, in the onboarding questionnaire, and cannot be changed yet. Write to us and we will enable it on your profile so your coach can assign you tests that use it.

I am a coach and my athlete is not in my list

If they linked with your code, you get no notification. Refresh Mis atletas (My athletes). If they still do not appear, check with them that they finished the entire onboarding questionnaire: until they press “Finalizar” (Finish), the link is not confirmed.

I invited an athlete and it says their email already has an account

That is normal if they had signed up on their own beforehand. Send them your coach code, which is the route for athletes who already exist in ClimbrLab.

The photo I uploaded during the questionnaire does not appear

In the coach questionnaire, the photo on the last step is only shown as a preview and is not saved. Upload it from Ajustes (Settings) once you are inside.

A video takes a long time to start playing

This can happen with footage recorded straight off a camera: the player needs to download a good part of the file before it starts. We are working on optimising them.

Is there two-factor authentication?

Not yet. It appears in Settings labelled Próximamente (Coming soon).

I cannot find the answer to my problem

Write to us through the contact form. Tell us what you expected to happen and what happened instead, and attach a screenshot if you can: it cuts the back-and-forth right down.